As a result, your ring app is unable to show you a live view or display a video recording from your ring. An unstable internet connection is one of the common causes for a ring live view not working.
On both ring devices the live view worked fine till the android 10 update.
Ring Doorbell Live View Not Working On Wifi. Luckily, most of them need easy tweaks and simple troubleshooting to fix. I discovered once i created motion at the camera the live view started to work. Ring app is having trouble showing video and not connecting to your ring device.
After extensive searching for solutions and testing i discovered that if my phones/ipads are connected to the same wifi as the ring devices, live view will not work. But if the phones or ipads are using cellular live view does work fine. Ring team says its xfinity is the issue as the live streaming is blocked and xfinity says they dont block anymore.
If your ring live view is not working, the chances are that the internet connectivity is unstable. Try switching from 2.4ghz to 5ghz. If you see that the speed is considerably less at the location of the ring doorbell than inside your home, the live view is not activating because of distance.
And what if it does not work. If you are testing by going to live view that is a false test. My wife has an iphone, if she is starting the live view at the same time from the same location, it works.the cam would connect the same way to the wifi modem and i think bluetooth on or off on my samsung phone is not changing the way the cam is connection (5g or 2.4g)
However, what many people miss is that live view mode doesn’t work if your ring doorbell is running on battery power. Ring devices can function with 2.4 ghz. But when i disable wifi or am.away from home and connected to lte, i can not connect to live view.
My ring doorbell has a weak wifi signal. Everything works fine except that the ring door bell's live feature is not working. The router should be close enough to your ring doorbell for a robust connection to be maintained.
You can power your ring doorbell unit either using the internal battery or wire it up to your existing doorbell’s wiring, which turns the internal battery into a backup in case of a power outage. And in this article, you will learn exactly what to do to get it working again! If you're having trouble seeing a live view, or a recorded video, that means there's a problem in the data transfer between your ring device and the ring app.
In other words, your ring doorbell cannot connect to the wifi router, or the internet doesn’t work at all, or it works but it’s very slow. Restoring the ring doorbell to factory settings can help undo the previous references (that could explain the ring doorbell live view not activating). It appears as if the ring cameras do connect but for some reason the live view thinks the wifi is not yet connected.
Trying to connect triggers an event and then after the black screen message saying we're having a hard time connecting to your ring doorbell i exit it and can play the video playback. In case you installed a ring doorbell pro, press the front button on the ring doorbell to check if it’s online. With live view working on your home wifi network and tablet, this is a great sign that your ring devices are connecting and communicating as intended.
As a result, your ring app is unable to show you a live view or display a video recording from. If you're having trouble seeing a live view or a recorded video, that means there's a problem in the data transfer between your ring device and the ring app. Live view is normally affected from a poor wifi connection, reduction in upload speeds (or download, but upload is more common with live view, and upload is normally much less than download available from your isp if you do a speed test), low battery on the device, a high rssi value, interference from the router, or the wifi connection in the home being used.
There might be other obstacles with the connection such as: If these don’t work, reboot your router, perform distance tests, or hard reset the ring doorbell. If you see the signal strength as poor, then the connectivity issue is the reason behind ring doorbell live view not activating.
Once motion is created the live view must get some kind of refresh. If you are having problem ‘ring doorbell live view not working’ that might be due to slow internet connection or wifi disconnection, outdated firmware or wiring problem. Even if you have a strong and fast internet connection, the ring doorbell live view feature may not function because your router’s position in relation to your ring doorbell is incorrect.
Rapid ring app also works fine even if on wifi or cellular. Before you begin troubleshooting, verify that the ring doorbell is connected and capturing events. Everything works great on wifi.
You can communicate, lesson, and watch the person who comes to visit you at your door without running towards the door laying on your bed. If you’re having issues with your doorbell’s live view, it may be due to a poor internet connection, an obsolete firmware version, or wiring issues. Live view is normally affected from a poor wifi connection, reduction in upload speeds (or download, but upload is more common with live view, and upload is normally much less than download available from your isp if you do a speed test), low battery on the device, a high rssi value, interference from the router, or the wifi connection in the home being used elsewhere.
Connectivity is a simple issue to fix. Because your doorbell is connected with wifi. Ring doorbell not connecting to wifi.
As you mentioned using android devices, please remove any android apps that might conflict with the ring app. The first thing you need to do to solve the “live view not loading issue” is by rebooting your router, checking out if the internet works in your location, or bringing the router close to the doorbell. I spent 3 hours with ring and around 30 mins with xfinity support.
Ring doorbell is not online. A weak signal is a big reason why the live view feature is not working. It is due to the connection of wifi with your doorbell.
You can confirm a connection in the ring app.